Frequently Asked Questions

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A: Call the Department of Family and Protective Services Statewide Intake at 800-252-5400 or make a report online through their secure website: www.txabusehotline.org.  

DFPS SWI is open 24 hours a day, seven days a week, year-round.

A: HHSC PI will keep your name private, unless the law requires us to release it.  You may make a report anonymously, however, we can’t let you know the results of the investigation if you keep your name private.  HHSC PI may send your report to another agency if that agency should investigate it.

A: Everyone. Texas is a mandated state.

A: Services to alleviate abuse, neglect and exploitation which includes but is not limited social services, health services i.e. emergency provider services, emergency medications, food, etc.

A: Hoarding, home in disrepair, lack of utilities, poor personal hygiene.

A: Bruises, scrapes, and cuts.

A: Intercepting checks or cash, telemarketing scams, power of attorney fraud, identity theft, befriending an elder to get elaborate gifts, convincing an elder to hand over money or personal property, coercing the person to change their estate planning documents, forging the person’s signature, and home improvement scams.